HP LaserJet Pro 500 color MFP M570 - The product is in Ready mode, but nothing prints

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The product is in Ready mode, but nothing prints

1.

Print a configuration page, and verify the product functionality.

2.

Verify that all of the cables are correctly seated and within specifications. This includes the USB and

power cables. Try a new cable.

3.

Verify the IP address on the configuration page matches the IP address for the software port. Use one of

the following procedures:

Windows XP, Windows Server 2003, Windows Server 2008, and Windows Vista

a.

Click Start.

b.

Click Settings.

c.

Click Printers and Faxes (using the default Start menu view) or click Printers (using the Classic

Start menu view).

d.

Right-click the product driver icon, and then select Properties.

e.

Click the Ports tab, and then click Configure Port.

f.

Verify the IP address, and then click OK or Cancel.

g.

If the IP addresses are not the same, delete the driver, and reinstall the driver using the correct IP

address.

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Solve product software problems with Windows 223

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Windows 7

a.

Click Start.

b.

Click Devices and Printers.

c.

Right-click the product driver icon, and then select Printer properties.

d.

Click the Ports tab, and then click Configure Port.

e.

Verify the IP address, and then click OK or Cancel.

f.

If the IP addresses are not the same, delete the driver, and reinstall the driver using the correct IP

address.

224 Chapter 9 Solve problems

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