Solve problems checklist
Follow these steps when trying to solve a problem with the product.
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Step 1: Make sure that the product is set up correctly
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Step 2: Check the cabling or wireless connection
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Step 3: Check the control panel for error messages
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Step 4: Check the paper
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Step 5: Check the software
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Step 6: Test print functionality
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Step 7: Test copy functionality
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Step 8: Test the fax functionality
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Step 9: Check the toner cartridge
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Step 10: Try sending a print job from a computer
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Step 11: Verify that the product is on the network