The wireless network is not functioning
Make sure that the network cable is not connected.
To verify if the network has lost communication, try connecting other devices to the network.
Test network communication by pinging the network.
Open a command-line prompt on your computer. For Windows, click Start, click Run, and then
Type ping followed by the router IP address.
For Mac OS X, open the Network Utility, and then supply the IP address in the correct field in the
If the window displays round-trip times, the network is working.
Make sure that the router or product connects to the same network that the computer connects to.
Print a configuration page.
Compare the service set identifier (SSID) on the configuration report to the SSID in the printer
configuration for the computer.
If the numbers are not the same, the devices are not connecting to the same network. Reconfigure
the wireless setup for the product.