Scanner error
●
Verify that the paper meets product size requirements. The product does not support pages longer than
381 mm (15 in) for faxing.
●
Copy or print the original onto letter, A4, or legal size paper and then resend the fax.
- HP LaserJet Pro 500 color MFP M570
- >
- Solve problems
- >
- Solve fax problems
- >
- Solve problems sending faxes
- >
- An error message displays on the control panel
- >
- Scanner error
HP LaserJet Pro 500 color MFP M570 - Scanner error
HP LaserJet Pro 500 color MFP M570 > Scanner error
- Product introduction
- Paper trays
- Parts, supplies, and accessories
- Print
- Supported print drivers (Windows)
- Change print-job settings (Windows)
- Change print-job settings (Mac OS X)
- Print tasks (Windows)
- Use a printing shortcut (Windows)
- Create printing shortcuts (Windows)
- Automatically print on both sides (Windows)
- Manually print on both sides (Windows)
- Print multiple pages per sheet (Windows)
- Select the page orientation (Windows)
- Select the paper type (Windows)
- Print the first or last page on different paper (Windows)
- Scale a document to fit page size (Windows)
- Create a booklet (Windows)
- Print tasks (Mac OS X)
- Use a printing preset (Mac OS X)
- Create a printing preset (Mac OS X)
- Automatically print on both sides (Mac OS X)
- Manually print on both sides (Mac OS X)
- Print multiple pages per sheet (Mac OS X)
- Select the page orientation (Mac OS X)
- Select the paper type (Mac OS X)
- Print a cover page (Mac OS X)
- Scale a document to fit page size (Mac OS X)
- Create a booklet (Mac OS X)
- Additional print tasks (Windows)
- Additional print tasks (Mac OS X)
- Create archival-quality prints
- Color printing
- Use HP ePrint
- Use AirPrint
- Use walk-up USB printing
- Copy
- Set new default copy settings
- Restore copy default settings
- Make a single copy
- Make multiple copies
- Copy a multiple-page original
- Copy identification cards
- Collate a copy job
- Copy on both sides (duplex)
- Reduce or enlarge a copy
- Make color or black and white copies
- Optimize copy quality
- Adjust the lightness or darkness for copies
- Adjust the copy image
- Copy in draft mode
- Set the paper size and type for copying on special paper
- Scan
- Fax
- Connect fax to a telephone line
- Set up fax with a telephone answering machine
- Set up fax with an extension phone
- Setup for stand-alone fax
- Configure the fax time, date, and header
- Use special characters in fax headers
- Use the phone book
- Create and edit speed-dial entries
- Delete speed-dial entries
- Create and edit group-dial entries
- Delete group-dial entries
- Configure send fax settings
- Configure receive fax settings
- Set fax polling
- Use fax
- Supported fax programs
- Cancel a fax
- Delete faxes from memory
- Use fax on a DSL, PBX, or ISDN system
- Use fax on a VoIP service
- Fax memory contents are retained when there is a loss of power
- Security issues when connecting internal networks to public phone lines
- Fax from the flatbed scanner
- Fax from the document feeder
- Use speed dials and group-dial entries
- Send a fax from the software (Windows)
- Send a fax by dialing from a telephone connected to the fax line
- Send a fax with confirmation
- Schedule a fax to be sent later
- Send a fax combining an electronic and paper document
- Use access codes, credit cards, or calling cards
- Print a fax
- Reprint a fax
- Automatically print on both sides of received faxes
- Receive faxes when fax tones are audible on the phone line
- Print a stored fax when the private receive feature is on
- Manage and maintain
- Use the HP Reconfiguration Utility to change the product connection (Windows)
- Set up HP Wireless Direct Printing
- Use HP Web Services applications
- Configure IP network settings
- HP Device Toolbox (Windows)
- HP Utility for Mac OS X
- Use HP Web Jetadmin software
- Economy settings
- Product security features
- Upgrade the firmware
- Solve problems
- Solve problems checklist
- Step 1: Make sure that the product is set up correctly
- Step 2: Check the cabling or wireless connection
- Step 3: Check the control panel for error messages
- Step 4: Check the paper
- Step 5: Check the software
- Step 6: Test print functionality
- Step 7: Test copy functionality
- Step 8: Test the fax functionality
- Step 9: Check the toner cartridge
- Step 10: Try sending a print job from a computer
- Step 11: Verify that the product is on the network
- Restore the factory-set defaults
- Control panel help system
- Paper feeds incorrectly or becomes jammed
- Clear jams
- Improve print quality
- Print from a different software program
- Set the paper-type setting for the print job
- Check the toner-cartridge status
- Calibrate the product to align the colors
- Print a cleaning page
- Perform additional print quality troubleshooting
- Inspect the toner cartridge for damage
- Check the paper and printing environment
- Check the EconoMode settings
- Adjust color settings (Windows)
- Try a different print driver
- Improve copy quality
- Improve scan quality
- Improve fax quality
- The product does not print or it prints slowly
- Solve walk-up USB printing problems
- Solve fax problems
- Checklist for solving fax problems
- Perform a fax diagnostic test
- Fax trace report
- Fax error report printing
- Set the fax-error-correction mode
- Change the fax speed
- Solve problems sending faxes
- An error message displays on the control panel
- The control panel displays a Ready message with no attempt to send the fax
- The control panel displays the message "Storing page 1" and does not progress beyond that message
- Faxes can be received, but not sent
- Product is password protected
- Unable to use fax functions from the control panel
- Unable to use speed dials
- Unable to use group dials
- Receive a recorded error message from the phone company when trying to send a fax
- Unable to send a fax when a phone is connected to the product
- Solve problems receiving faxes
- Solve general fax problems
- Solve USB connection problems
- Solve wired network problems
- Poor physical connection
- The computer is using the incorrect IP address for the product
- The computer is unable to communicate with the product
- The product is using incorrect link and duplex settings for the network
- New software programs might be causing compatibility problems
- The computer or workstation might be set up incorrectly
- The product is disabled, or other network settings are incorrect
- Solve wireless network problems
- Wireless connectivity checklist
- The product does not print after the wireless configuration completes
- The product does not print, and the computer has a third-party firewall installed
- The wireless connection does not work after moving the wireless router or product
- Cannot connect more computers to the wireless product
- The wireless product loses communication when connected to a VPN
- The network does not appear in the wireless networks list
- The wireless network is not functioning
- Perform a wireless network diagnostic test
- Reduce interference on a wireless network
- Solve product software problems with Windows
- Solve product software problems with Mac OS X
- The print driver is not listed in the Print & Fax or Print & Scan list
- The product name does not appear in the product list in the Print & Fax or Print & Scan list
- The print driver does not automatically set up the selected product in the Print & Fax or Print & Sc
- A print job was not sent to the product that you wanted
- When connected with a USB cable, the product does not appear in the Print & Fax or Print & Scan list
- You are using a generic print driver when using a USB connection
- Remove software (Windows)
- Remove software (Mac OS X)
- Solve scan to email problems
- Solve scan to network folder problems
- Solve problems checklist
- Index
HP LaserJet Pro 500 color MFP M570
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