Checklist for solving fax problems
Several possible fixes are available. After each recommended action, retry faxing to see if the problem
For best results during fax problem solving, make sure the line from the product is connected directly to
the wall phone port. Disconnect all other devices that are connected to the product.
Verify that the telephone cord is connected to the correct port on the back of the product.
Check the phone line by using the fax test:
From the Home screen on the product control panel, touch the Setup button, and then touch the
Run Fax Test
option. The product prints a fax test report.
The report contains the following possible results:
: The report contains all of the current fax settings for review.
: The report indicates the nature of the error and contains suggestions for how to resolve
Verify that the product firmware is current:
Print a configuration page from the control panel
menu to obtain the current firmware
Click the Support & Drivers link.
Click the Download drivers and software (and firmware) link option.
In the For product box, enter the product model number, and then click the Go button.
200 Chapter 9 Solve problems
Click the link for your operating system.
Scroll to the Firmware section of the table.
If the listed version matches the version on the configuration page, you have the most
If the versions are different, download the firmware upgrade file and upgrade the
firmware on the product following the on-screen instructions.
The product must be connected to a computer with internet access to upgrade
Resend the fax.
Verify that the fax was set up when the product software was installed.
From the computer, in the HP program folder, run the Fax Setup Utility.
Verify that the telephone service supports analog fax.
If using ISDN or digital PBX, contact your service provider for information about configuring to an
analog fax line.
If using a VoIP service, change the
from the control panel. Ask if
your service provider supports fax and for the recommended fax modem speed. Some companies
might require an adapter.
If you are using a DSL service, make sure that a filter is included on the phone-line connection to
the product. Contact the DSL service provider, or purchase a DSL filter if you do not have one. If a
DSL filter is installed, try another filter because filters can be defective.
If the error persists, find more detailed problem-solving solutions in the sections that follow this one.