HP LaserJet Pro 500 color MFP M570 - The product does not pick up paper

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The product does not pick up paper

If the product does not pick up paper from the tray, try these solutions.


Open the product and remove any jammed sheets of paper.


Load the tray with the correct size of paper for your job.


Make sure the paper size and type are set correctly on the product control panel.


Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides to

the appropriate indentation in the tray.


Check the product control panel to see if the product is waiting for you to acknowledge a prompt to feed

the paper manually. Load paper, and continue.


The rollers above the tray might be contaminated. Clean the rollers with a lint-free cloth dampened

with warm water.