HP LaserJet Pro 500 color MFP M570 - Inspect the toner cartridge for damage

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Inspect the toner cartridge for damage


Remove the toner cartridge from the product, and verify that

the sealing tape has been removed.

182 Chapter 9 Solve problems


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Check the memory chip for damage.


Examine the surface of the imaging drum on the bottom of

the toner cartridge.


Do not touch the roller (imaging drum) on the

bottom of the cartridge. Fingerprints on the imaging drum can

cause print-quality problems.


If you see any scratches, fingerprints, or other damage on the

imaging drum, replace the toner cartridge.


If the imaging drum does not appear to be damaged, rock the

toner cartridge gently several times and reinstall it. Print a

few pages to see if the problem has resolved.