HP anticounterfeit Web site
when you install an HP toner cartridge and the control-panel message
says the cartridge is non-HP. HP will help determine if the cartridge is genuine and take steps to resolve the
Your toner cartridge might not be a genuine HP toner cartridge if you notice the following:
The supplies status page indicates that a non-HP supply is installed.
You are experiencing a high number of problems with the toner cartridge.
The cartridge does not look like it usually does (for example, the packaging differs from HP packaging).
Chapter 3 Parts, supplies, and accessories